Last Updated: December 2025
We want you to be happy with your Hair Wonder purchase. This policy explains how returns
and exchanges work.
1. Eligibility for Returns and Exchanges
Because our products are personal care items, returns or exchanges are only accepted when:
The request is made within 5 days of delivery. The product is unused, unopened and in its original packaging with seals intact. Proof of purchase (order number or receipt) is provided. For hygiene and safety reasons, we cannot accept returns or exchanges on opened, used or
seal-broken products, unless the item is defective or damaged, as outlined below. 2. Damaged, Defective or Incorrect Items
If your product arrives damaged, defective or different from what you ordered, contact us
within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost. 3. Non-Returnable Items
Opened or used personal care products, unless defective
Clearance or final-sale items, where marked
Gift cards
4. How to Request a Return or Exchange
Contact us at hello@el-hazyglittas.com with your order number and reason for the request. Our team will guide you through the next steps. 5. Return Shipping
If the return is due to our error, such as a damaged, defective or incorrect item, we cover
the return shipping cost. For other approved returns, the customer covers the return shipping cost, unless stated
otherwise. 6. Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5 to 10 business days to the original payment method. Your bank or payment provider may require additional time for the refund to reflect. 7. Exchanges
Where available, you may request an exchange for an alternative Hair Wonder product or
variant of equal value. If the requested item is unavailable, we will offer a refund or store
credit instead.
8. Questions
For questions about returns or exchanges, contact us at hello@el-hazyglittas.com.